Frequently Asked Questions
Give your questions a quick answer! In our FAQ section you will find all the important information in a compact and easy-to-understand format.
If you have not received an order confirmation after some time, please contact your responsible sales contact person.
It can occasionally take a little longer for us to receive a confirmation of your order from our suppliers. If this is the case, you will automatically receive the missing data as soon as we have received feedback from our suppliers.
First log in to the R24 webshop with your account, then select "Procurement" and then "Orders".
Please contact your responsible internal sales contact person for this.
First log in to the R24 webshop with your account, then select "Massquotation".
You can view your customer data after logging in under the heading "Account". If you want to change your data, please contact your responsible sales contact person.
No, there is no minimum order value, only minimum order quantities of individual items.
You will see real-time availability, personalised prices, delivery conditions and have access to our BOM tool.
Yes, after you have placed your order, you will receive a tracking number with which you can check the status of your order.
If you have selected a product, you can see under the parameters whether the product is ROHS compliant.
If you are logged in, you can find your responsible internal sales contact person via the field "Sales Contact".
You can change the email address of your account via our Support Mail rutronik24@rutronik.com or your responsible internal sales contact person.
If you have not found an email regarding your password in your spam folder either, you can easily generate a new one using the "Forgotten password" function.
If your delivery address differs from your billing address, please inform your responsible internal sales contact person, as we have to enter this information manually.
If you receive this error message when trying to reset your password, your account has probably been deleted due to inactivity. Please register again and our team will link your account to the existing customer number.
If you have any questions about delivery times, please contact your responsible internal sales contact person.
If you have questions about product prices, please contact your responsible internal sales contact person.
If you have questions about minimum order quantities or packaging units, please contact your responsible internal sales contact person.
If you place an order with a total value of more than 200 € in our online shop, the shipping costs are waived for you.
If our FAQ does not answer your question, please contact your contact person or send an email to vertrieb@rutronik.com